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Order
online
The fastest method of purchasing,
Secure and Safe, our Secure Server allows us to
process orders round the clock. All Secure Orders
are confirmed by e-mail before being charged and
goods are despatched immediately on receipt of
confirmation. |
Call
one of our sales representatives at +44
(1360) 311 731
Call our experienced sales staff
from 1000 - 1800 GMT. Should you call after these
hours, please leave a message and daytime
telephone number and we will contact you at the
start of the next business day.
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FAX
in your order
Please print out a copy of our order page and fax it
to +44 (1360)-319 640, we will
e-mail order confirmation upon receipt of your
fax order. Please ensure your daytime / evening
telephone number and e-mail addresses are
attached.
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Q How can I pay
for products from CodeFreeDVD?
We accept Visa, MasterCard and Switch. For customers outside of the
United Kingdom we ask you to look at our fax order page for security requirements we need.
Q I don't have
a credit card, what can I do?
We accept bank money transfers and pay for all your bank charges.
Please email
here for account number and bank details
Product
Shipping
Orders placed before 4.00 P.M GMT can be shipped for arrival within
24 hours for most European destinations and 2-5 days worldwide.
Product
Availability
Our products are always in stock. Unlike some other Internet vendors,
Code-Free DVD carries physical stock and advertises nothing it does
not have ready to ship.
Q What if I want
to Cancel my order?
You may cancel an order if the goods have not been shipped out already.
Please call +44 (1360) 311-731 or email
here to cancel your order.
Q What are your
Returns Procedures?
Should the goods be faulty on receipt, please contact email
here or call ourselves direct on +44
(1360) 311 731. All goods shipped outside of UK carry a no-fuss 90
day warranty. Once we have established that no damage has been caused
by a 3rd party, we re-ship you a brand new replacement in no more
than 24 hours on receipt of the defective unit..
Q What if I don't
like the product and want a refund?
All returns of non-faulty goods are subject to a 30% re stocking fee
(excludes special order items) within 7 days of purchase. The customer
is held responsible for any shipping charges. A Returned Product Form
is requested before you can ship goods back to ourselves and the goods
must be boxed in the original box with all cables, manuals, packaging
and unfilled warranty cards before a return can be credited.
Refunds will be given at the discretion of the Company Management.
Anything still unclear? Mail email
here for a prompt answer to your questions.
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